Privacy & Cookies Policy

This Privacy & Cookies Policy ("Policy") describes how AHK Properties LLC, AHK Real Estate LLC, AHK Holiday Homes LLC, AHK Global Solutions Limited, Oxford Management Consultancy Ltd, and their affiliates (together "AHK", "we", "our", or "us") collect, use, and protect personal information.

By using our websites, platforms, or services, you agree to the terms of this Policy.

1. Scope

This Policy applies to:

• Visitors to our websites and applications.
• Clients, partners, and service providers using our real estate, consulting, or back-office services.
• Employees, contractors, and other users of our IT and collaboration platforms.

2. Data We Collect

We may collect the following categories of information:

• Identity information: name, company, email address, phone number.
• Business information: property preferences, consulting needs, service contracts.
• Technical information: device identifiers, IP addresses, browser type, operating system.
• Usage information: activity logs, pages visited, time spent, service interactions.
• Financial information: billing details, payments, or accounting data when required.

3. How We Use Your Data

We process personal data for the following purposes:

• Providing and improving our services.
• Managing contracts, transactions, and customer accounts.
• Enforcing security, compliance, and fraud prevention measures.
• Communicating updates, offers, and service announcements.
• Meeting our legal, regulatory, and audit obligations.

4. Cookies & Tracking

Our websites and apps use cookies, pixels, and similar technologies to:

• Enable core functionality.
• Measure traffic and improve performance.
• Personalize ads and marketing campaigns (e.g., Google Analytics, LinkedIn Ads, Facebook Pixel, Zoho tracking).

You may manage or disable cookies in your browser settings. Some features may not function without cookies.

5. Data Processing & Storage

Personal data may be processed and stored in the United Arab Emirates and the United States, depending on service delivery and support needs.

We maintain strict access controls, encryption, and monitoring in line with SOC 2 and ISO 27001 standards.

6. Data Retention

We retain personal data only as long as necessary for business, legal, or compliance purposes. When data is no longer required, it is securely deleted or anonymized.

7. Security

We use administrative, technical, and physical safeguards to protect your information, including:

• Device and account security policies (e.g., Intune, Endpoint protection).
• Encryption of sensitive data in transit and at rest.
• Access based on least privilege and role-based controls.
• Ongoing monitoring and incident response processes.

8. User Rights

• EU/EEA Users (GDPR): You may request access, correction, deletion, or portability of your data, and object to processing, subject to legal exceptions. Requests can be made via the contact below.
• Non-EU Users: Rights are applied in accordance with local laws and our internal compliance framework.

9. Sharing of Data

We do not sell personal data. We may share data with:

• Service providers under contract (e.g., IT, cloud hosting, payment processors).
• Professional advisors (e.g., auditors, regulators).
• Affiliates and subsidiaries within the AHK group.
• Authorities if legally required.

10. Contact Us

For privacy concerns or data requests, please contact us:

• support@ahksolution.com
• Offices in Dubai (HQ) and California